SERVICE & CHECKIN -- The checkin took such a long time. I still enjoyed interacting with the staff; they were always warm, helpful, &...

SERVICE & CHECKIN -- Checkin here is inherently lengthy due to the feature overview & different guest systems. Normally I abhor slow...

SERVICE & CHECKIN -- Great atmosphere & customer service upon walking in. Strong efficiency & management displayed by staff. Checkin was...

SERVICE & CHECKIN -- Exceedingly professional & efficient, plus they support Tap payment. Standard 1 hour late checkout offered (free)....

SERVICE & CHECKIN -- Record for the fastest checkin... ever-- Well done gentlemen 🫡. Good customer service throughout our stay & phone...

SERVICE & CHECKIN -- The woman at the front desk had such a sweet personality. Checkin is predominately analog & manual; very slow as a...

Skipping my usual format because I was really charmed by this place! walkthrough This was my 60th hotel stay last tease year & the first...

SERVICE -- Great location & empathetic staff. Checkin was smooth, fast, & the doorman here definitely deserves a raise. The key cards...

SERVICE & CHECKIN -- 👎 ok Not enthusiastic or personable, however they let me checkin early for free (win-win?). The process was fast &...

SERVICE & CHECKIN -- I can't rave about customer service or checkin experience on this one unfortunately, but it wasn't terrible. Early...

SERVICE & CHECKIN -- Friendly staff at most levels with good energy & conversation skills. Early checkin was free & and a very generous...

SERVICE -- 👎 poor The location/address & marketing presence is a bit in disarray, following the Hilton merger... It's hard to find...

CHECKIN & SERVICE -- Staff were generally unenthusiastic & checkin was slow (3rd party booking workflow isn't particularly fluid). Early...

SERVICE & TRANSITIONS  -- Lightning fast early checkin facilitated by a  friendly, diverse, & professional staff. Great aroma and...

CHECKIN & SERVICE -- The early/daytime staff is much more pleasant to interact with than the late/evening. Early checkin is possible for...

SERVICE -- Early checkin was free & the process was fast. No electronic/tap pay based on how they processed my card. Uncovered...

SERVICE -- The hospitality & customer service training is probably the strongest I've seen on this island & possibly all of Hawaii. When...

SERVICE & CHECKIN -- Checkin was slow as molasses (so much paperwork) ontop of the long wait for a room to become available. When early...

SERVICE & TRANSITIONS -- No early checkin possible. This is the first time I've seen such an unkempt & worn down lobby; there were...

SERVICE & TRANSITIONS -- A pet friendly location where the staff were always pleasant. Checkin speed is a bit slow but they try to be...