SERVICE & CHECKIN  -- Not much energy or banter from these employees. They're some of the stiffest customer facing personalities I've...

SERVICE -- A+ hospitality & customer service from the front desk with fast early checkin. ROOM ( walkthrough ) -- The rooms are...

SERVICE & TRANSITIONS -- Impressive lobby layout. Very clean; perfect balance of function & glitz.  Staff were personable & enthusiastic,...

CHECKIN & SERVICE -- Great mobile checkin experience with support for electronic payment methods + we got to checkin early. The staff...

SERVICE & CHECKIN  -- 👍 great The employees are so hospitable & consistent in customer service, over the phone & in person. Jennifer...

CHECKIN & SERVICE -- No fee for early checkin. The process wasn't particularly fast but the customer service was pleasant & the...

**The website recently received a much needed overhaul, which is great to see because booking was a nightmare (directly & 3rd-party)....

SERVICE -- Very disconcerting & insecure payments processing here. I booked with a third party & paid in advance. I expected to provide...

SERVICE & CHECKIN -- Kid friendly & pet friendly with parking & early checkin (free). 🙌. The parking is a bit expensive: $37 self-park,...

SERVICE -- The checkin experience was aggressively mediocre. Despite paying for Concierge lounge access, we couldn't get into the room...

Off-putting demeanor from staff during checkin & very disorganized (i.e. one person approved late check out; another said it was a...

SERVICE -- Great customer service, in a premier location, with tons of sponsored activities. The views are picturesque & the...

CHECKIN  -- 👍 great Great checkin experience: fast, friendly, & informative. The customer service was top notch. ROOM  [2 Queen Beds] --...

SERVICE & TRANSITIONS  -- Check in was swift. Elevators were speedy with plenty of standing space. ROOM ( walkthrough ) -- A fusion of...

SERVICE & CHECKIN -- 👍  great Infectiously kind & personable employees that operate a fast & efficient checkin flow-- blink & you'll...

SERVICE & CHECKIN -- I was impressed by the exceptionally fast bell service here. The checkin experience wasn't swift in comparison,...

SERVICE & CHECKIN -- Checkin was fast & tap payment is accepted here. Early checkin is available for a $40 fee (quite egregious since...

CHECKIN & BUILDING -- Monique at reception was amazing-- so sweet & kind! The Lobby is an immediate "wow", immaculately designed for...

SERVICE & CHECKIN -- Lightning fast checkin with early checkin available for free. Very positive experience with the stylish front desk...

SERVICE & CHECKIN -- A positive experience overall, although speed was not this gentlemen's strong suit. They also waste a lot of trees...