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Jul 11, 20243 min read
Gold Coast Hotel and Casino
SERVICE & TRANSITIONS -- 👎 poor $40 early check-in fee before 1pm, no exceptions (sometimes they quote 130???). Oof. Hospitality is not...
Jun 29, 20243 min read
The Ahern Luxury Boutique Hotel
SERVICE & TRANSITIONS -- 👎 ok. A flashy entrance decorated with neon sports cars; the segue for a deflated & strangely boring lobby...
Jun 27, 20243 min read
Wyndham Grand, Las Vegas
...or Club Wyndham Grand Desert... or Grand Desert Resort... (marketing/branding for this loc is screwy). SERVICE & TRANSITIONS -- 👎 A...
Jun 25, 20242 min read
Best Western Hoover Dam Hotel - SE Henderson, Boulder City
SERVICE & TRANSITIONS -- 👍 Friendly & easy-going employees. None of the junk early-checkin/resort fees either! A huge property with high...
Jun 18, 20242 min read
Element, Houston Vintage Park
Functionally it was fine & I liked the customer service.
Cosmetically it's a nightmare where it matters most since this is an extended stay
Jun 16, 20243 min read
The Signature at MGM Grand
SERVICE & TRANSITIONS -- 👍I was wary of customer service initially; staff seemed indifferent on day 1. That was clearly an anomaly bc...
Jun 13, 20243 min read
Virgin Hotels Las Vegas, Curio Collection by Hilton
SERVICE -- 👍 good Check-in flow was smooth & took less than 3 minutes; kudos for Tap payment support. The receptionists are warm &...
Jun 10, 20243 min read
Rosen, Shingle Creek
SERVICE & TRANSITIONS -- The decor was amazing: opulent, ornate, and regal. Just MASSIVE & equally lively. Check-in speed was also...
Jun 10, 20244 min read
Walt Disney World Swan Reserve, Autograph Collection
5⭐️ Hospitality & amenities in a picturesque location! SERVICE & TRANSITIONS -- From the minute we walked in, everyone was exceedingly...
Jun 3, 20243 min read
Aloft, Dublin-Pleasanton
SERVICE & TRANSITIONS -- This Aloft pattern has grown on me. Each location has been impeccably clean; from the pool table to the...
May 29, 20243 min read
Chez Hotel
SERVICE & TRANSITIONS -- The male receptionists is as hostile/ confrontational as other reviews mention (what is there to be upset about...
May 28, 20243 min read
The Dylan, at SFO
SERVICE & CHECKIN -- 👎 ok First impression of the customer experience was not positive. Remarkably inefficient at servicing customers; ...
May 27, 20242 min read
Airport Inn
SERVICE & TRANSITIONS -- Checkin becomes quirky after hours, so arrive during daylight to minimize your own bewilderment... It's still...
May 23, 20243 min read
21c Museum Hotel, Chicago
SERVICE & CHECKIN -- Hospitality artisans, especially Francisco (I hope his name comes up during employee appreciation week🤞)! The...
May 22, 20242 min read
Broadview Hotel
SERVICE -- Very lively dining area when you first walk in. This turns out to be rather chaotic & disorienting orientation due to the...
May 22, 20242 min read
Villa Montes Hotel, Ascend Collection
SERVICE & TRANSITIONS -- Perfect customer service. John was a delight; super helpful & a master of the hospitality craft. He must...
May 22, 20242 min read
Hotel Stratford
SERVICE & TRANSITIONS -- Fantastic hospitality; the kindest service persons I've seen operate a hotel. For an electronic-assisted...
May 21, 20242 min read
Ilikai Hotel & Luxury Suites
SERVICE -- Slow checkin but Michelle was very nice & gave great customer service. The welcome package is also very tasteful...
May 21, 20243 min read
Sonesta, Silicon Valley
SERVICE & TRANSITIONS -- Early checkin was available @ no extra charge. They're equipped but tap payment which was convenient....
May 21, 20241 min read
The Village, at Palisades Tahoe
Brief review due to the incredibly low cleaning & maintenance standards. SERVICE & TRANSITIONS -- Checkin experience was 'ok'; no...
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