Functionally it was fine & I liked the customer service. Cosmetically it's a nightmare where it matters most since this is an extended stay

SERVICE & TRANSITIONS  -- Checkin becomes quirky after hours, so arrive during daylight to minimize your own bewilderment... It's still...

SERVICE -- A+ hospitality & customer service from the front desk with fast early checkin. ROOM ( walkthrough ) -- The rooms are...

SERVICE -- The checkin experience was aggressively mediocre. Despite paying for Concierge lounge access, we couldn't get into the room...

CHECKIN & BUILDING -- Monique at reception was amazing-- so sweet & kind! The Lobby is an immediate "wow", immaculately designed for...

SERVICE & CHECKIN -- A positive experience overall, although speed was not this gentlemen's strong suit. They also waste a lot of trees...

SERVICE & CHECKIN -- Remarkable concierge! Norma was an MVP employee & made this my favorite Sonesta checkin experience of the year (Bay...

SERVICE & CHECKIN -- We had an issue with our booking via Expedia (wrong pics & sqft) but Adrianna went above & beyond to salvage our...

SERVICE & CHECKIN -- Hard & stern 2pm for earliest early checkin 💔. This was a drag, yet they delivered good customer service overall....

CHECKIN & PROPERTY -- The staff were very hospitable, the checkin flow was just slower than average. No egregious fees for parking or...

CHECKIN & SERVICE -- Fast checkin with Tap payment & Free parking. Staff were nice enough but Maintenance was reluctant to do......