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Jan 73 min read
Hampton Inn, Oakland Downtown City Center
SERVICE & TRANSITIONS -- 👍 good Bright beautiful & spotless! Cleaning standards were as impressive as could be throughout the property. ...
Jul 29, 20242 min read
Hilton Garden Inn, Fremont (#235.)
MUCH more redeeming the 2nd time around! SERVICE & TRANSITIONS -- 👍 great A consistently spotless property with warm & welcoming staff....
Jul 26, 20243 min read
Trump International, Las Vegas
SERVICE & TRANSITIONS -- 👍 great Employees at every level were awesome: warm personalities & eager to accommodate ❤️. Not just pleasant...
Jun 13, 20243 min read
Virgin Hotels Las Vegas, Curio Collection by Hilton
SERVICE -- 👍 good Check-in flow was smooth & took less than 3 minutes; kudos for Tap payment support. The receptionists are warm &...
May 21, 20242 min read
Parc 55, San Francisco
SERVICE & CHECKIN -- Not much energy or banter from these employees. They're some of the stiffest customer facing personalities I've...
May 21, 20241 min read
Hampton Inn & Suites, San Jose airport
SERVICE -- A+ hospitality & customer service from the front desk with fast early checkin. ROOM ( walkthrough ) -- The rooms are...
May 18, 20241 min read
DoubleTree by Hilton, Berkeley Marina
Off-putting demeanor from staff during checkin & very disorganized (i.e. one person approved late check out; another said it was a...
May 15, 20242 min read
Hilton Garden Inn, Fremont Milpitas
SERVICE & CHECKIN -- Great atmosphere & customer service upon walking in. Strong efficiency & management displayed by staff. Checkin was...
May 15, 20243 min read
The Benson Portland, Currio Collection
SERVICE & CHECKIN -- I can't rave about customer service or checkin experience on this one unfortunately, but it wasn't terrible. Early...
May 14, 20242 min read
The Modern Honolulu
SERVICE -- 👎 poor The location/address & marketing presence is a bit in disarray, following the Hilton merger... It's hard to find...
May 7, 20243 min read
Tru by Hilton, Beavercreek Dayton
SERVICE & CHECKIN -- The receptionist James really made our day! He was entertaining & everything else a great representative should be:...
May 7, 20242 min read
SunCoast Park Hotel Anaheim, Tapestry Collection by Hilton
SERVICE & CHECKIN -- Fast (& Free) early checkin. Staff were consistently kind, personable, & efficient. $30 self parking is available...
Apr 27, 20242 min read
Embassy Suites by Hilton, Denver Central Park
SERVICE & CHECKIN -- Free early checkin & uncovered parking available onsite. The checkin process itself was slow & the customer service...
Apr 27, 20243 min read
Hilton Grand Vacations Club Paradise, Las Vegas
SERVICE & CHECKIN -- 👍 good Smooth checkin process provided by upbeat & friendly staff; hospitality was exceptional from every employee...
Apr 24, 20242 min read
Homewood Suites by Hilton, San Jose Airport-Silicon Valley
CHECKIN & SERVICE -- The front desk representative was very friendly, & they swiftly handled our early checkin (No additional fees)....
Apr 22, 20242 min read
Hampton Inn, Patterson
CHECKIN & SERVICE -- Fast checkin with Tap payment & Free parking. Staff were nice enough but Maintenance was reluctant to do......
Mar 21, 20244 min read
Worst in state (HI): Hilton Grand Vacations Club Ocean Tower Waikoloa Village
SERVICE -- 👎 bad No early checkin, nor on time. Late checkin (by a few hours) seems to be the norm so prepare to walk around the...
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