SERVICE -- Slow checkin but Michelle was very nice & gave great customer service. The welcome package is also very tasteful...

SERVICE -- 👎 poor The location/address & marketing presence is a bit in disarray, following the Hilton merger... It's hard to find...

SERVICE -- The hospitality & customer service training is probably the strongest I've seen on this island & possibly all of Hawaii. When...

SERVICE -- 👎  bad  No early checkin, nor on time. Late checkin (by a few hours) seems to be the norm so prepare to walk around the...