SERVICE -- The checkin experience was aggressively mediocre. Despite paying for Concierge lounge access, we couldn't get into the room...

SERVICE & CHECKIN -- I was impressed by the exceptionally fast bell service here. The checkin experience wasn't swift in comparison,...

SERVICE & CHECKIN -- Exceedingly professional & efficient, plus they support Tap payment. Standard 1 hour late checkout offered (free)....

SERVICE & CHECKIN -- Stylish hospitality staff & a Free early-checkin policy always win me over. The actual checkin process has room to...

SERVICE & CHECKIN -- Remarkable concierge! Norma was an MVP employee & made this my favorite Sonesta checkin experience of the year (Bay...

SERVICE & CHECKIN -- Checkin speed could be a lot faster. Their welcoming hospitality + the friendly customer service certainly makes up...

SERVICE & CHECKIN -- The receptionist James really made our day! He was entertaining & everything else a great representative should be:...

SERVICE & CHECKIN -- Efficient ❤️. Smooth checkin w/o unnecessary paperwork ♻️ & a pleasant personality for reception. LOBBY, ELEVATOR,...

SERVICE & CHECKIN -- Friendly reception & a warm checkin experience. The checkin wasn't fast & tap payment didn't work, but the...

SERVICE -- Checkin was a bit slow & required filling out a lot of paperwork despite booking 3rd party. Staff seem very down to earth &...