SERVICE & TRANSITIONS  -- The male receptionists is as hostile/ confrontational as other reviews mention (what is there to be upset about...

SERVICE & CHECKIN -- Hospitality artisans, especially Francisco (I hope his name comes up during employee appreciation week🤞)! The...

SERVICE & CHECKIN -- A positive experience overall, although speed was not this gentlemen's strong suit. They also waste a lot of trees...

SERVICE & CHECKIN -- Fast & efficient! The gentleman rep was SWIFT & personable-- finally a good checkin experience in Chicago🙌 (third...

Requested by a fellow traveler SERVICE & CHECKIN -- Unimpressed by the in-person experience & the $30 early checkin fee. The reservation...

SERVICE & CHECKIN -- 👎 poor $30 early checkin fee, following a 15 minutes wait at the unmanned front desk seems ironic 🤔. Not off to a...