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Jan 93 min read
Springhill Suites, Fremont Newark
SERVICE & TRANSITIONS -- 👍 good Pristine cleanliness & hospitality! The common spaces were so clean, well-lit, & contemporary that...
Jan 73 min read
Hampton Inn, Oakland Downtown City Center
SERVICE & TRANSITIONS -- 👍 good Bright beautiful & spotless! Cleaning standards were as impressive as could be throughout the property. ...
Jan 73 min read
Mission Inn Hotel & Spa
SERVICE & TRANSITIONS -- 👍 ok An elegant, luminous, & sophisticated vibe in dazzling full force. The grounds & architecture were more...
Jan 63 min read
Hotel Abri, Union Square
SERVICE & TRANSITIONS -- 👍 ok A Functional anti-lobby that still possessed an intimate, "brooding" aesthetic at night, creating a dim,...
Jan 52 min read
LA Crystal Hotel-Los Angeles-Long Beach Area
SERVICE & TRANSITIONS -- 👍 good The public spaces were exceptionally clean-- cleaner than a drill sergeant’s bunker -- dazzling, and...
Jan 52 min read
Sonesta Essential, Vacaville-Napa Valley
Formerly Hampton Inn ... SERVICE & TRANSITIONS -- 👍good Friendly & easy-going check-in w/good banter from Angel. Walking into the...
Dec 1, 20244 min read
Humphreys Half Moon Inn, Shutter Island San Diego
SERVICE & TRANSITIONS -- 👎 poor Pleasant check-in: swift, professional, & thorough-- Tap pay also supported (great for those resorts...
Oct 26, 20242 min read
Astro Pasadena Hotel (Motel)
SERVICE & TRANSITIONS -- 👍 good Slow checkin but the woman working here seemed friendly. Not friendly enough for a $30 early checkin...
Aug 3, 20242 min read
Chancellor Hotel
SERVICE & TRANSITIONS -- 👍 great Staff were uniformly excellent in hospitality & concierge. The checkin flow has become much quicker...
Jul 31, 20242 min read
Sonesta, Emeryville, San Francisco Bay Bridge
SERVICE & TRANSITIONS -- 👍 ok An "empty" vibe, forgettable customer service, & dreary atmosphere. I didn't get the impression anyone...
Jul 29, 20242 min read
Hilton Garden Inn, Fremont (#235.)
MUCH more redeeming the 2nd time around! SERVICE & TRANSITIONS -- 👍 great A consistently spotless property with warm & welcoming staff....
Jul 11, 20243 min read
University Plaza Waterfront Hotel
Previously known as the Lexington Plaza Waterfront Hotel SERVICE & TRANSITIONS -- 👎 Not off to a great start: $75 early check-in fee (A...
Jun 3, 20243 min read
Aloft, Dublin-Pleasanton
SERVICE & TRANSITIONS -- This Aloft pattern has grown on me. Each location has been impeccably clean; from the pool table to the...
May 28, 20243 min read
The Dylan, at SFO
SERVICE & CHECKIN -- 👎 ok First impression of the customer experience was not positive. Remarkably inefficient at servicing customers; ...
May 27, 20242 min read
Airport Inn
SERVICE & TRANSITIONS -- Checkin becomes quirky after hours, so arrive during daylight to minimize your own bewilderment... It's still...
May 25, 20243 min read
Marriott, Oakland City Center
SERVICE & TRANSITIONS -- What they lack in speed, they make up for in warmth. Dolly was an ace-- thank you sir!!🫡 Cleaning/runner staff...
May 22, 20242 min read
Villa Montes Hotel, Ascend Collection
SERVICE & TRANSITIONS -- Perfect customer service. John was a delight; super helpful & a master of the hospitality craft. He must...
May 22, 20242 min read
Hotel Stratford
SERVICE & TRANSITIONS -- Fantastic hospitality; the kindest service persons I've seen operate a hotel. For an electronic-assisted...
May 21, 20243 min read
Sonesta, Silicon Valley
SERVICE & TRANSITIONS -- Early checkin was available @ no extra charge. They're equipped but tap payment which was convenient....
May 21, 20241 min read
The Village, at Palisades Tahoe
Brief review due to the incredibly low cleaning & maintenance standards. SERVICE & TRANSITIONS -- Checkin experience was 'ok'; no...
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