SERVICE & CHECKIN -- Pet friendly location with uncovered parking.
Early checkin is available for a fee of $25, which is steep for the quality & condition of the rooms.
The customer service was the strongest aspect of this location. The attendee responsible for our checkin had great energy & a helpful enthusiasm.
Late checkout of 1hr provided.
TRANSITIONS -- The lobby is very streamlined.
Elevators aren't in great shape: slow, dirty, noisy & shaky. Corridors are in a similar state of decay.
This location is overdue for a deep cleaning & maintenance.
There's also an odor on the lower floors.
ROOM (2BR) -- The rooms are a bit rundown & turning over full bedroom units is clearly difficult.
The deep cleaning allotted from the pet fee is not benefiting this property or the guests; our allergies flared up immediately in the first room we tried.
Flies & tiny pets cluttered the window ledges & walls.
AC performance was odd & overall inadequate.
The workspace area is shared with the kitchen peninsula which isn't the most productive place, but the ergonomics on the office chair were awesome.
Furniture felt hollow & uncomfortable.
BED -- Ripped sheets... but seemed clean & the texture was pleasant around intact sections.
Back support from the mattress was good & I was content with the firmness.
Pillows had good density.
Sleep was arguably "OK".
BATH -- Fixtures were all functional but the walls were literally coming apart at the seams.
The shower design was stressful due to the limited space & odd construction of the dividing glass; the towels rack is also crammed inside the shower. This installation was just too busy & the tile was not pretty.
Good water pressure at least & KenetMD bath products can be found stocked inside.
There are plenty of toiletries as well.
No bathrobe provided but the towels were large & clean.
TV & ENTERTAINMENT -- A ~40" LG TV in common area & bedroom(s). Typical fixed mount (bedroom) & swivel base setup with basic programming.
It's difficulty to connect a chromecast/google TV or HDMI device in the bedrooms.
WI-FI & CELL RECEPTION -- Verizon service is strong in this area/building.
Complimentary WiFi is unencrypted & serviceable.
--Nerd Stats--
8-10 Mbps download
8-10 Mbps upload
0% packet loss
7 ms latency
10 ms jitter
--Performance--
Video streaming - good
Online gaming - average
Video chatting - average
FOOD & DRINK -- DoorDash friendly location with a full kitchen at your disposal... mostly.
The silverware needed considerable washing before we could use any of it, but we had to buy cleaning tools in order to do that. 😕
Pots & lids were missing, so we had to get creative while cooking.
There's a snack shop in the lobby that carries frozen & instant meals + drinks.
NOISE -- Wildlife in the area can be distracting with the windows open, but otherwise it's quiet inside & out.
LOCATION -- This is a popular spot for "trouble makers" according to my Lyft drivers, so potentially a rough area(?).
VERDICT
Really underwhelming & disappointing for my first "Hyatt House" experience.
This location needs a lot of help. It's serviceable but painfully dirty.
Many of the amenities are also "indefinitely closed" like other hospitality businesses post-covid.
I don't recommend this property unless you're out of options.
1.5/5⭐️
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