CHECKIN & SERVICE -- Great mobile checkin experience with support for electronic payment methods + we got to checkin early. The staff were very professional, personable, & kind.
Room (w/kitchen) -- The arrangement of the room feels very stylish & the stone floor + entryway curtains create a nice aesthetic. Lots of natural light from the front & backsides so the sparseness of lamps works.
Hearing music from a record player as we entered the room + the welcome gift on the pillow was also a very nice touch. Cleaning standards were top notch.
Despite the great ambience, the room has certainly seen better days & could use a new coat of paint (cracks & chipping). The remote controlled AC unit performed really poorly so it was uncomfortable staying in the room for long periods of time, and that was with the overhead fan running constantly (beautiful wood design FWIW). Not particularly spacious for two homebodies & very little storage space.
Too few outlets if you're here on workcation.
BED -- Clean, soft, cozy bedding & perfect firmness as far as the mattress goes.
Pillows are undersized and on the lighter side. The base wasn't particularly sturdy & the headboard was unexpectedly itchy + rough, but tolerable.
BATH -- A bit of room for improvement...: Rusty, low cleaning standards, & the tub was heavily chipped/damaged. Despite the underwhelming fixtures & cramped space, the toiletries were great-- my favorite travel brand: Lather, all natural-- the water pressure was strong, & the towels were clean, soft, & hefty.
I also enjoyed the texture of the bathrobe & sandals.
WI-FI -- Encrypted Wi-Fi was a pleasant surprise with great speeds for streaming. Just not great for large video conferencing streams.
--Performance--
Video streaming - good
Online gaming - average
Video chatting - good
--Nerd Stats--
196-228 Mbps Down
19-23 Mbps Up
0% Packet loss
22ms latency
3ms jitter
FOOD -- DoorDash/UberEats friendly.
Functional kitchenette equipped with an oven, stove, full size microwave, large mini fridge & espresso maker. There is a $25 fee for "excessive dirtiness"; this is the first time I've seen such a policy in Palm Springs or Desert Springs & feels a bit disingenuous, but I'm sure there was a reason for it (?).
Free breakfast (primarily fruit & breads) is served in the mornings.
NOISE -- The (unaware) guests can really break the immersion despite the "whisper volume" policy, which isn't consistently enforced; phone calls on speaker phone, video calls without headphones, loud conversations in the jacuzzi. This made it hard to enjoy the amenities during the night hours, but the noise level was much better & steady during the day.
Random & infrequent pet noises from the neighborhood can also be disruptive, but it's otherwise a quiet & peaceful space majority of the time.
AMENITIES -- The sauna, heated pools, & massage services are the highlight of this property & we found them mostly satisfactory. The mineral water pools were clean, Accessible, and less than 10 steps from the room. The sauna is also open 24/7!
My partner LOVED her CBD massage, the masseur was very observant, professional, and attentive-- "money well spent". I had the opposite experience unfortunately...: the pressure wasn't where it needed to be for a Deep Tissue massage & my masseur was texting/responding to (very audible) notifications throughout the session.
This was also my first time encountering a massage professional with such coarse & rough personal skin care (hands). Lots of room for improvement & not a service worth $225 + tip. (Any staff reading this: please help me with processing a refund).
*update: a refund was issued! <3
RATING
The company of guests during your stay really make or break the experience. The rooms could also use a bit of an update/reno, but it was a pleasant experience overall.
I'd recommend checking in sometime off-peak for maximum enjoyment.
4/5 ⭐️
** update: punched up the rating due to the amazing customer engagement issuing a refund
@mrstaycation
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