CHECKIN & SERVICE -- The early/daytime staff is much more pleasant to interact with than the late/evening. Early checkin is possible for an additional fee but not guaranteed to be available. If you checkin on Yelp, there's a free water, so remember to do that!
Uncovered self service parking is offered for free.
Housekeeping performed by request.
Late checkout offered (1hr).
ROOMS -- (Suite) Contemporary design with high quality furnishings-- not your typical hotel stock! Incredibly comfortable couches, great workspace + ergonomic chair, functional windows, hardwood floors, a fireplace, and a flood of natural light.
Very spacious for 2 with a homey feel.
(guestroom) not as glamorous as the suite of course & felt cramped for 2.
Cleaning standards are good in the common area of both (warning: not so much in the bathroom).
BED -- Firm king mattress sleeps great in both configurations offered. The bedding was consistently clean, soft, and cozy.
BATH -- (Suite) Beautiful stone covering the entire bathroom, electronic vanity mirror, ceiling rainfall shower, & strong water pressure!
Well maintained & thoroughly cleaned.
3-piece showering set provided.
(Guest room) Cleaning standards were VERY inconsistent, misleading, & generally under par compared to our experience in the suite. Lots of rust & mold in the bathroom, with clean towels making direct contact with black mold.
Do a thorough check of your shower before settling in!
TV & ENTERTAINMENT -- Good entertainment accoutrements.
1-2 large flat screen LG TV's, depending on configuration, with satellite on fixed wall mounts. Picture quality was impressive when used as an external display.
WI-Fi -- The WiFi offering is generally really strong, but the experience isn't consistent in the guest rooms (weak coverage, frequent disconnects, etc).
The corner rooms were also a (Verizon) dead zone.
Nerd Stats:
111-123 Mbps download
45-84 Mbps upload
0% packet loss
25 ms latency
22 ms latency
Performance:
Video streaming - GREAT
Online gaming - GREAT
Video chatting - good
FOOD & DRINK -- Not DoorDash friendly after the apps recent update (forced to walk to lobby for food pickups).
Breakfast is offered & rooms are equipped with microwave & small mini fridges.
NOISE -- Through traffic & noise from the neighborhood(s) from the hotel can be quite loud. Walls aren't thin enough to make out full conversations, but noisy neighbors can be a problem.
RATING
I wanted to rant & rave about this location after my first stay but a second one proved lots of duality here & a really inconsistent experience (I was hoping this would become my go-to hotel for flights out of SFO).
The suites are great but the guest rooms are painful for reasons other than size.
Customer service, cleaning standards, & WiFi infrastructure have large room for improvement.
I won't be returning but it's not a pad stay if the inconsistencies don't bother you
3.5/5 ⭐️
@mrstaycation
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