SERVICE & CHECKIN -- 👎 ok
First impression of the customer experience was not positive.
Remarkably inefficient at servicing customers; performing manual bookings over the phone during peak hours, with 1 representative on staff.
A $25 early checkin fee demanded after sitting through this 10m call was tactless; at least make the fee proportional to the room rates. The weirdest part about this arrangement is that rooms simply sit idle, with the doors fully open, until occupied. 🤯🤦♂️
A virtual concierge was convenient for arranging late checkout. 1130 latest checkout offered (free).
LOBBY & TRANSITIONS -- 👍 good
This is an overtly quirky layout & felt like a maze at times; same goes for the parking experience.
The lobby was still very enjoyable due to the lively atmosphere & curated playlist of multi-genre hits. Chairs were comfortable enough for the long ~~~ waits before checkin & a host of beverages are offered in the lobby.
FYI: Parking voucher for Yelp checkin!
ROOM (walkthrough) -- 👍 great
A trendy mix of modern & contemporary stock that creates a uniquely intimate "Bay Area" vibe.
I found the accommodations to be surprisingly versatile for remote work, staycation, or simply at face value as an airport hotel.
Our room was comfortably spacious with quality seating & a patio perfectly positioned for enjoying the breeze, radiating with natural light ☀️.
A mix of traditional & make-shift storage was also available.
⚠️Walls are the definition of "thin". ⚠️
BED -- 👎 poor
Too soft.
I could see this being enjoyable for those that don't need the additional support.
A plethora of pillows provided in this setup. This did not make up for the dreadfully weak bedding though.
BATH -- 👍 good
Small bath space but you get a dedicated vanity.
Great shower experience: strong water pressure, fast heating temperatures, & larger towels. Designer toiletries (Gilchrest & Soames) are also included. Ventilation could be a lot better but the windows are functional & make up for it.
I also found my pick for best robe this year (made by "robes etc...")!
TV & ENTERTAINMENT -- 👍 good
Impressive entertainment center installation.
The television itself was excellent in picture quality & feature-set. Paired with the most unique & tech-forward remote that I've encountered in any hotel this year. It was a fun experience that I highly recommend tinkering with.
A bluetooth record player & a few classic records were even provided!
WI-FI & CELL RECEPTION -- 👍 great
A superb~ free WiFi offering.
--Performance--
Video streaming - Great
Online gaming - Great
Video chatting - Great
--Nerd Stats--
64-84 Mbps download
67-68 Mbps upload
0% packet loss
11 ms latency
1 ms jitter
FOOD & DRINK -- 👍 great
DoorDash friendly + plenty of walkable staples like chipotle, subway, & in-n-out burger.
I was surprised to see so many food options In the lobby -- there's enough snacks, wine, & beer 3-11pm) to fill a small corner store!
A status quo boutique-buffet breakfast is offered at the usual hours.
Refillable waters battles are also provided for the duration of your stay.
Vending & ice machines on floor.
in-room:
✅ microwave (mini)
✅ mini-fridge (medium)
✅coffee
❌ tea
❌ wet-bar
❌ mini-bar
NOISE -- 👎 bad
Another thin walls™️ experience. Slamming doors rattle the building, so prepare for that.
It's a pet friendly property so plenty of potential barking & other animal sounds.
Caltrain across the street too 🚂.
LOCATION -- 👍 good
Airport hotel in a safe area, with proximity to Caltrain.
Rideshare pickup can be confusing & parking isn't a polished experience.
RECOMMENDATION
Price: $131.99/night
Was it worth it: yes
Best part: vinyl record 🅿️layer
A dense amount of amenities -- possibly more than a Staypineapple!
Acoustically, it's hit-or-miss, & from the management aspect they're understaffed (or inexperienced).
Nonetheless, it's a great-value airport hotel.
I highly recommend & would stay again.
4/5 ⭐️
@mrstaycation
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