SERVICE & CHECKIN -- We had an issue with our booking via Expedia (wrong pics & sqft) but Adrianna went above & beyond to salvage our birthday staycation; she's, hands-down, the best Marriott representative I've interacted with all year.
The bellman works incredibly hard here (remember to tip!) & other staff were notably courteous, attentive, very well-dressed (Morgan's glasses 🔥).
Elevators are quite tiny but there are only 9 floors so its tolerable. Conversely, this is a building where taking the stairs is an enjoyable scenic route-- there's stained glass at the very top!
ROOM -- (Guest room, Junior suite) -- I'm usually stunned by the lobby and underwhelmed by the room... but not here. The decor is surreal, radiant, & opulent from entrance to bedroom.
The guest rooms have a very modern, but classy/classic, aesthetic & are well-maintained with visibly high cleaning standards. It goes without saying that the stock is comfortable, high-quality, & meticulously-chosen. The rooms also have lots of seating options, an ergonomic workspace, & plush carpeting. The traditional guest rooms are a bit cramped for 2, so aim for a junior suite if traveling with companions. The city view rooms are perfect for people watching.
cons: AC is loud (but not 'noisy') & the coffee tables are extremely low (watch your shins)
BED -- No need to get into thread count, cotton blends, or pillow sizes-- there's a cloud where the bed should be...'nuff said.
Perfectly firm, soft, supportive, & clean, with luxury linens & a cozy microfiber duvet.
BATH -- Immaculate cleaning standards in the bath; an American style bathroom equipped with a walk-in rainfall ceiling shower, beautifully maintained ceramic tiling, & a double vanity. And the TOTO toilet is proof they mean business. Towels are large and in great condition. The bathrobe is weighty but I found the texture more than satisfactory (TY Presidential collection is still my preferred robe).
Showers pre-stocked with Essential Elements BATH (Gilchrist & Soames).
cons: no bathtub; no slippers provided; 2 shower heads instead of adding a hand-shower
TV & ENTERTAINMENT -- 2 (dated) ~40" Standard Definition LG TVs, 1 on a swivel bases & the other wall-mounted in the common area, controlled by the infamous MarriottBonvoy remote and Set Top Box (STB);
This configuration surprised me because it clashes with the lux nature of everything else 💔: budget brand, dated model, user-unfriendly remote, immobile mount, slow TV OS.
GREAT for their experience management & IT, but mediocre for guest satisfaction.
Wi-FI -- Complimentary (unencrypted) wi-fi behind the familiar Marriott portal (remember to opt-out of tracking!).
Signal strength, coverage, & QoS were great, but throughput is abysmal. Not ideal for a workcation:
--Nerd Stats--
2-5 Mbps
4-6 Mbps
0% packet loss
19 ms latency
55 ms latency
--Performance--
Video streaming - poor
Online gaming - poor
Video chatting - average
FOOD & DRINK -- We didn't sample the in-room dining menu this time (DoorDash friendly btw) but thanks to Adriana, I was able to celebrate my favorite person's birthday with a bottle of champagne and truffles -- on the house!
(Rooms equipped with small mini-fridge, dry-bar, & Lavazza mini espresso maker)
NOISE -- Soundproof++. Not a peep from the city streets, housekeeping, or adjacent neighbors.
Very peaceful.
VERDICT
It's obvious why this property has been around so long: they deliver a sophisticated, luxurious, and rich decor you can't help but get lost in.
Wifi & TV infrastructure isn't their strong suit but those things can be improved & didn't impede on my stay that much. I would absolutely stay here again & highly recommend staying here for multiple nights.
5/5 ⭐️
@mrstaycation
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