SERVICE & CHECKIN -- Checkin was fast & tap payment is accepted here.
Early checkin is available for a $40 fee (quite egregious since this is 20-30% of room rates). Late checkout (1.5 hr) available for free.
The front desk hospitality was true-to-form as described in other reviews; employees that can't be bothered, couldn't care less, & probably don't want to be here.
It was inconvenient to request towels after hours due to lack of bell service, so plan accordingly.
The GM, Elliot, reached out to us directly & expressed how committed he was to making sure we had a pleasant stay. This was a very nice touch & he seems earnest about improving the customer experience.
ROOM (guest room) -- Rooms facing the backside don't receive much natural light so the dull lighting is one of the first things you notice walking in. The carpet choice makes these low-light rooms feel particularly dreary. Our room was also incomplete (coffee ingredients but no coffee maker; no luggage rack).
Nevertheless, the room wasn't a total loss: the workspace is very productive & the chair has great ergonomics; lots of drawers & hangers for personal items; windows are functional; beautifully chosen floor lamps.
Cleaning standards were also high, minus debris behind the entertainment center.
BED -- We slept in a 2 queen configuration which was very restful.
The mattress had the exact level of firmness I needed. Bedding was clean, soft, & felt very luxe. I especially like the duvet, a 250tc polyester microfiber shell & similar fill.
The pillow setup was quirky...: double-folding King pillowcases over Standard pillows.
BATH (accessible) -- The accessibility of the tub is some of the best I've seen in ~80 hotel stays.
Cleaning standards were visually "ok", but there was an odor & the vanity mirror was dirty and/or in need of treatment.
The shower has good water pressure & is pre-stocked with bath products in fun containers, but they're generic & non-descriptive... There's a lack of information online & on-site about what's inside, so I don't recommend using these (very strange company brand decision). Despite the pressure being consistent, the temperature fluctuated a lot while showing.
Ventilation was inadequate, even with the door ajar.
The tissue box cover isn't a great fit for these smaller sinks: Water seeps underneath, gets absorbed into the cardboard, & wet tissues go unnoticed in a lower occupancy room.
TV & ENTERTAINMENT -- 40" HD LG LCD TV on swivel base.
They offer basic programming, powered by the usual set top box & universal remote. Google TV friendly.
WI-FI & CELL RECEPTION -- Verizon coverage is not ideal in this area/property: 1-2 bars max signal strength. LTE, 5G, & 5Guw speeds intermittently available.
Complimentary WiFi is unencrypted but BLAZING fast & more than adequate for work.
--Nerd Stats--
120-130 Mbps download
120-145 Mbps upload
0% packet loss
9 ms latency
1 ms jitter
--Performance--
Video streaming - GREAT
Online gaming - GREAT
Video chatting - GREAT
FOOD & DRINK -- DoorDash shows that contactless delivery is supported at this location.
Dinner & breakfast services are available for a fee (~$20). Rooms are equipped with a tiny mini fridge & a mini coffee bar usually (ours didn't). There's a market in the lobby that offers the typical instant food & beverages.
NOISE -- Explicit quiet hours 10pm-6am; no issues with guests around us in the respect.
Lots of heathy trees in the vicinity so birds can be LOUD in the morning.
LOCATION -- The location is convenient (transit, shops, etc) & feels safe.
VERDICT
I was apprehensive on this location based on reviews, but the GM is genuinely trying to improve quality & is receptive to feedback.
The accommodations aren't the most noteworthy, but the price is competitive for such a convenient location. If the price is right & hospitality continues to improve, I could see myself staying here again.
3/5 ⭐️
@mrstaycation
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