SERVICE & TRANSITIONS -- Check in was swift.
Elevators were speedy with plenty of standing space.
ROOM (walkthrough) -- A fusion of minimal curved + sharp textures, contemporary furnishings, & wood patterns.
This suite felt smaller than the norm. Functionally it was still strong: smart AC system, bluetooth electronics, energy efficient LEDs, & flooded with natural light.
The rolling desk-chair had great lumbar support. The actual desk is a bit odd, sacrificing functional table space for an irregular aesthetic.
Some of the contractor work is noticeably shoddy: sealant gaps in floor, holes in ceiling, etc.
BED -- The bed was wonderful: a sturdy wood slat bed frame with plenty of pillows, supporting a firm, brand new, mattress.
Linens (Manchester Mills) were clean & in good condition.
USB/USB-C ports are also built into the headboard!
TV -- GIGANTIC Smart Samsung TV without casting or app support (minus YouTube). Display quality and channel selection were basic.
The wall mount was a good attempt, but there's no swivel, tilt, or extension so watching from the bench, couch, or desk (anywhere but the bed) is strenuous on the neck & eyes.
WI-FI -- Public/free Wi-Fi is abysmal (frequent disconnects). A 'premium' offering is available for $15 CAD, which is overpriced.
Cell reception wasn't great, even on the top floor.
BATH -- Aesthetically pleasing glossy tile & a walk-in rain shower.
The bathrobe, as well as the slippers, were very soft & light.
Popular Rituals bath products were pre-stocked in the shower (we like!). Cleaning standards in bathroom were too inconsistent; the shower head & corners were spotty with pink Serratia stains (we don't like!).
FOOD & DRINK -- NOT DoorDash friendly.
No in-room dining & a lack of restaurant accommodations for food allergies & dietary restrictions.
A coffee bar setup is available in-room.
NOISE -- Noise levels were quiet & peaceful inside but the trucks outside were quite noisy.
VERDICT
LOTS of marketing & emphasis on the recent renovation.
Despite the marketing hype, it's considerably underwhelming. When compared to other 4* hotels downtown, it's simply not competitive nor a standout once you leave the grandiose lobby.
While the prices are certainly 4*, the remote work & staycation experience is a 3* at best due to large gaps in hospitality (recommendations, bell-service, knowledge of area, experience, etc).
BUT the staff are friendly, eager to help & always professional.
Overall it was an 'ok' staycay but I wouldn't recommend it in the current state and won't be returning.
3/5⭐️
@mrstaycation
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