SERVICE -- Speedy checkin (under 5m). Friendly valet but extremely overpriced ($85/night) & inconvenient.
Housekeeping was always prompt & friendly.
The training and people skills are probably the best feature here IMO.
ROOM (walkthrough) -- The aesthetic is quite dated & the cleaning/maintenance standards are rather low: lots of stained furnishings (lamps, curtains, surfaces).
Aside from that, there are a lot of things to enjoy assuming you get a clean room:
Huge wall-to-wall window with electronic window shades that provides a great view of the city, although windows aren't functional to open.
Huge work desk and ergonomic office chair.
Great noise isolation between rooms.
Electronic-touch panel to replace the high-touch & infrequently cleaned "do not disturb signs" 🙌.
Not the most comfortable for a party of 2 but there is a lot of drawer/closet space.
BATH -- High cleaning standards in here at least.
Beautiful tiles in the bathroom & Bal D'afrique bath products included (not sure if these are just sulfates & parabens, so bring your own just in case).
The Walk-in shower is a bit cramped and has weak water pressure, but the Toto shower head has 5 spray patterns so it's manageable.
There's an additional detachable shower head + hose -- very accessible and functional.
The robe texture is so-so & the provide packaged slippers.
BED -- The bed is very cozy, clean & comfortable: Feather down pillows that are large and dense + a heavy 100% cotton duvet (good thickness & insulating).
TV -- Large LG flatscreen TV; no apps, no streaming; no casting/screen sharing. Basic programming
Wi-Fi -- High speed wifi is supposed to be an additional paid amenity, but this did not work (no prompt to enter member #) and the complimentary Wi-Fi speed is really bad:
10mbps down
8mbps up
FOOD -- Not DoorDash friendly.
No minibar, but there is a coffee bar.
Room service was prompt & the hospitality was great; the food (salmon) was over-salted and the pilaf was drowned in ponzu sauce. A larger size of protein might have leveled out the meal. Presentation was good at least.
VERDICT
It was ok... Not the best Intercontinental but decent.
I wouldn't stay here again, but it wasn't horrible.
3/5 ⭐️
@mrstaycation
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