SERVICE -- Slow checkin but Michelle was very nice & gave great customer service.
The welcome package is also very tasteful (refreshments, snacks, lei).
Elevators are small.
High resort fees, no breakdown of the fees & they don't appear to be used for anything lofty like donating to charity.
Payment systems are also dated & don't support tap/electronic methods.
Maid & bell services are available at select hours; this is a bit silly for a hotel to exploit resort fees without staff or a service solution outside peak hours.
No late checkout offered & rushed out the room 10m before checkout.
ROOM (studio) -- Lots of storage space & comfortably spacious for a party of 2.
Fully functional kitchen, sans dishwasher
Stainless steel appliances.
Remote controlled AC unit is low performing & doesn't go below 64 (being on the 25th floor also doesn't help).
Lovely view & patio; chairs could be made from a more comfortable material or offer better cushions.
BATH -- Basic apartment studio bathroom without ventilation or exhaust.
Small shower walk-in shower with detachable multi spray-pattern shower head.
Towels are on the smaller side & there are few hooks/bars to encourage reuse for a party of 2.
Good water pressure throughout but the clogged sinks were slow to drain.
BED -- Small standard size pillows on king bed is disappointing but the mattress itself sleeps great!
Bedding feels very budget/ecenomic but it's clean & does the job.
TV -- Basic programming TV; Samsung flatscreen wall mount. DVD rentals available. No smart functions or casting support.
Remote buttons are all faded so it's difficult to use if not familiar with a cable box.
WI-FI -- Great download speeds but frequent packet drops
72-79 Mbps down; 18 Mbps up
NOISE -- Lots of external city noises (sirens, motorcycles, car horns, etc) but isolation between units is great & noise doesn't leak in from the hallway.
FOOD -- Restaurants on the property accessible from lobby & very tasty (shaved ice, ice cream, poke).
The only access to ice is via the reception desk
DoorDash/UberEats friendly with lots of options within pickup distance.
Mini coffee bar provided.
VERDICT
Lots of room for service & maintenance improvements but oversell a solid experience & staycation worthy if you can get over the egregious resort fees & spotty internet.
Outside of peak season I think this property would be very competitive price wise & would recommend it.
3.5/5 ⭐️
@mrstaycation
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