SERVICE -- Free Self-service parking (uncovered).
Early checkin wasn't available (through 2pm!).
First floor had an odor (mopping water not clean).
Very gossipy staff with a total lack of awareness (current & potential customers don't want to see this). Training feels non-existent & wasn't a great first impression.
ROOM (walkthrough) -- Unbelievably low cleaning standards; dusty phones; paper guides/pamphlets aren't replaced or sanitized (very oily+damaged ); stains on door; hair on window sill (???); crumbs on chairs.
Walls are very noticeably worn, scuffed & dented; very much in need of new paint.
The upholstered sectional (Grand Manor Furniture) is uncomfortable and poorly designed; the cushion filling has no weight and readily slides out when sitting/laying.
Pictures in the photo gallery online are either outdated or digitally enhanced because much of the stock depicted in the suite (dish-ware, toiletries, pillows, etc) are non-existent.
The "Commitment to Care enhanced levels of cleanliness" pledge on the website also seems to be just lip service.
BATH -- Cleaning & maintenance standards were appalling: short hair and debris on sink; mildew, gunk, stains on shower; shower heads aren't wiped down.
1 of the sinks was clogged and would not drain.
FWIW the shower water pressure was strong & consistent, unlike the sink.
Bath products are free of sulfates & parabens which is nice to see.
No robe/slippers.
Bath towels on the smaller side ( 20" to 30")
Sterling toilet (great ergonomics).
Tork 2-ply TP.
BED -- The mattress offers no support or firmness & sinks heavily throughout -- murder on the back.
The soft & dense down pillows were a small reprieve, but the quantity + size (4x Standard pillows) doesn't provide adequate coverage for a King mattress & visually it's noticeably incongruent.
3-layer flat sheet+duvet+blanket composition; Very soft and breathable but not particularly cozy or heat retentive.
Sleep is difficult with the AC unit (in the bedroom) running due to a low rumbling noise it produces.
Wi-FI -- An "ok" complimentary wifi offering.
10-13 Mbps down
11-12 Mbps up
Bandwidth is just enough for 1 dedicated work function depending on your line of work.
Luckily, the neighboring Mazzei Chevrolet wi-fi is also free & performs MUCH better downloading @ 17-23 Mbps
TV -- Multiple flat-screen smart TVs, well-positioned with swivel bases.
Casting is available for streaming from your mobile devices.
FOOD & DRINK -- Vehemently NOT DoorDash/UberEats friendly; no room/bell service of any kind, so don't count on racking up any miles/hotel points from food delivery while here despite the plethora of restaurants in the area.
LG microwave with entertaining chip tunes in kitchenette.
Medium (31-40") mini fridge.
$3 bottled water in the lobby w/other status quo over-priced snacks.
VERDICT
This location has two General Managers (Roy Galan & Vanessa Talbert) but the post-Covid experience in 2023 under their leadership suggests that a third might be needed.
Large room for improvement in the area of
Quality service, cleanliness, and maintenance.
1/5 ⭐️
@mrstaycation
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