SERVICE & CHECKIN -- I checked in early for free & received excellent customer service in the morning; great banter, good energy & very personable.
The employee that took over for subsequent afternoons was quite cold & not as approachable.
Phone service wasn't always timely but it was professional.
Late-checkout quota fills up fast so call in sooner than later!
Deposit is $100/night which you can pay for with Tap, along with the traditional payment methods. Contactless checkin is also supported at this location via Hyatt's app.
LOBBY, ELEVATOR, CORRIDORS -- The lobby design & orientation is unconventional but it's clean & works well enough.
Around the corner are a triplet of speedy elevators with generous spacing, keycard required. Lifts open to well-maintained artsy corridors decorated with motivational quotes, unique fixtures, & fun carpet patterns.
ROOM (walkthrough) -- The room has a very nice vibe: contemporary, clever, & elevated.
Too contemporary in some aspects (seating) but still aesthetically pleasing.
Wood flooring, high ceilings, & wall-to-wall windows round out the rest of the room.
The workspace design is puzzling & unproductive... The seating is more fashionable than functional, lacking basic ergonomics or mobility. The tabletop is also incompatible with this designer chair due to the depth.
BED -- I slept in a single king configuration where the mattress provided underwhelming support & was more soft than firm. The Sealy mattress line is still solid, just better suited for those that enjoy the "sinking" feeling of these toppers.
The headboard is a standout for its unique texture & utility, containing: USB2 & USBC charging ports, mounted lamps, reading lights, & a convenient master light switch.
Linens were exceptionally soft, clean, & high-quality (400tc 100% cotton). The pillow build could be better (less feather, more foam) but these layer well-enough to compensate for lack of density.
Cons: ports weren't operational on one side of the headboard.
BATH -- A medium sized washroom with a sleek, sharp, & elegant profile.
Lots of detail to appreciate: glossy Porcelain shower tile with beautiful marbling, contrasting matte flooring, masterfully crafted stone wash basin, & a gigantic luminous backlit vanity.
Shower specs were excellent too: a walk-in glass rainfall shower equipped with a height-friendly hand shower & pre stocked with BeeKind bath products.
Cons: trash can is comically small; $100 fine for lotion theft is a strange system & ripe for future bad reviews.
TV & ENTERTAINMENT -- 55" LG HD LCD flat screen anchored by an extendable mount. The TV solution provides a mix of premium & basic channels + streaming support.
Cons: The universal remote is visually appealing & on-theme, but inputs are incredibly slow to register.
WI-FI & CELL RECEPTION -- The bane of this stay...
Complimentary but it's a struggle with no premium alternative; frequent disconnects & poor QoS exhaust Mobile device battery life.
Verizon service didn't perform well either (1-2 bars; inconsistent speeds).
--Nerd Stats--
10-15 Mbps download
11-14 Mbps upload
0% packet loss
10 ms latency
21 ms jitter
--Performance--
Video streaming - average
Online gaming - poor
Video chatting - poor
FOOD & DRINK -- Not DoorDash friendly but there's a restaurant (closed on Sundays) & bar onsite + snack shop for junk food.
Entrees cost 20-32 & the menu is accommodating for those with various dietary restrictions.
A small mini -fridge, K-cup coffee, & $7 bottled water are available in-room.
The QR code menu in-room points to a weird modified version of the restaurant menu so go to the main site instead.
NOISE -- It's a generally quiet environment outside.
Adjoining walls are thinner than expected though & walking on the hardwood can be thunderous.
Sounds also leak in heavily from the hallway.
LOCATION -- Walkability & safety couldn't be higher.
Lots of choice & convenience.
RATING
A love-hate stay until the end.
Poor Wi-Fi AND cell reception makes any hotel a non-starter for me. It's eco-friendly but far from being "tech-forward" in any way (motion activated lights, remote controlled AC, digital phones, touch-mirrors, cordless shades, robotic bell service, virtual concierge, etc).
For non-techies, I think it's a great choice with a lot to appreciate. I won't be returning but I recommend checking it out once.
3/5 ⭐️
@mrstaycation
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