SERVICE & CHECKIN -- Early checkin is free when available. It's not the most eco-friendly or swift due to the paperwork, but it was smooth.
Hospitality experience was consistently professional, hands-on, & personable. Phone service was equally impressive & timely. Good staff & training all-around!
30m late checkout was the most offered, but it was free.
Uncovered self-parking is available onsite.
$100/n deposit.
No support for Tap payment.
LOBBY, ELEVATOR, CORRIDORS -- Exceptionally clean from the entrance to the room! The lobby is so simple but as regal as I remember from my first visit.
ROOM (guest room) -- Lux oversized room with a modern design plus plenty of comfort, storage, & accessible outlets. The windows (my favorite feature) are Wall-to-wall AND floor-to-ceiling. They're also functional, which helped a lot since the AC became ineffective at night.
The window washing was too infrequent to say we enjoyed the view, but it's still an impressive installation.
Their dedicated workspace was classy & provided plenty of tabletop space, but wasn't the most productive due to lack of ergonomics. I spent a lot of time on the couch instead, which is extremely comfortable.
BED -- Very soft Beauty Rest (recharge) mattresses, but the support has waned significantly & is overdue for a refresh.
Pillow composition was amazing; sufficient loft, softness, & density.
Linens were clean & as luxurious as described, topped with a fluffy, cozy, & insulating duvet.
All in all: somewhat decent sleep
BATH -- Huge washroom with double vanity, a deep soaking alcove tub, great tile work & towels big enough for swaddling a grown man 🥲.
The shower is a bit of a coffin & feels like an afterthought, especially with the nondescript dispensers for bath products (can anyone comment on what's in this mystery brand??).
Nevertheless, perfectly functional: adequate water pressure, ventilation, & high cleaning standards.
The bathrobes are dated (TY group traditional collection) + overdue for an update; ours were frayed & no longer "plush" as described.
TV & ENTERTAINMENT -- Full HD (1080p) 50" Samsung TV on swivel stand with OEM remote & basic programming.
Connecting a Google TV/chromecast is EZPZ!
WI-FI & CELL RECEPTION -- Slightly above average ~25mbps unencrypted hotel WiFi.
Strong Verizon coverage in the area & consistent 5G speeds.
--Performance--
Video streaming - average
Online gaming - average
Video chatting - good
--Nerd Stats--
23-24 Mbps download
19-24 Mbps upload
0% packet loss
14 ms latency
15 ms jitter
FOOD & DRINK -- Contactless DoorDash delivery available at this location & full breakfast onsite was delicious.
Medium Mini fridge & coffee for in-room appliances.
The mini fridge installation needs maintenance/cleaning. There's insufficient space for air to circulate & it gets very hot. Our drinks never chilled & the icebox was shrouded in ice, making it unusable.
NOISE -- Rooms facing the pool area aren't the best choice if looking for a quieter stay (speakerphone calls, loud music, profanity, etc). No complaints otherwise.
LOCATION -- Safe & functional area in the middle of Silicon Valley, close to major businesses.
VERDICT
I was surprised by the quality of upkeep & lack of attention to detail; resting on laurels compared to when I first stayed here ~8 years ago. But this is still a personal favorite & worth a look, just not as "grand" as it used to be.
3.5/5⭐️
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