SERVICE -- Very lively dining area when you first walk in. This turns out to be rather chaotic & disorienting orientation due to the narrow space. Further exacerbated by the reception area being directly in front of the elevator. 😵💫
No Luck with early checkin before 1pm, but YMMV.
Everyone I interacted with was friendly, efficient, & communicated clearly. An SMS-concierge is also available for rapid Q&A.
Exclusively credit card (no debit) for incidentals which was very strange because the reservation was fully paid in advance with the same debit card.
Late-checkout of 1pm (1hr) was offered for $30CAD+tax.
ROOM (walkthrough) -- Spacious, clean, & modern room with gold & block accents everywhere. A classy & minimalist feel, complemented by polished hardwood throughout the room.
For an L-shape it had unusually good flow. Comfortable leather & suede chairs aplenty + ample tabletop & drawer space. The wood desk had very productive dimensions for getting work done.
The window does not open so fresh air is limited to AC.
Good sound isolation between rooms but all noise leaks from/to the hallway. Particularly bad during cleaning hours.
BED -- A firm mattress that provided consecutive restful nights of sleep. The Beltram bedding & branded pillows were heavenly. Reading lights built into headboard were a nice bonus too; great for working/reading late.
BATH -- Fashion AND Function!
Eye-catching tile work. Efficient Smart faucet with LED temp indicators. Great design with excellent utility.
The shower experience comprised of a Rainfall shower, deep combination tub, & an additional handheld shower. Great pressure & temperatures. Grayson exchange bath products with VERY strong scents are also provided.
Bathrobe texture is the roughest I've experienced but it did the job & kept me warm. Towels were visibly aged & ROUGH to the touch.
2-ply White swan toilet paper; not terrible but feels like 1-ply airport brands.
TV & ENTERTAINMENT -- Wall mounted HD TV with swivel + extendable arm. No apps but supports Chromecast (getstreaming.tv).
I had a lot of fun fixing cocktails while spinning records on the record player. A record library room is accessible on the 4th floor.
No complaints with free Wi-Fi or cell (Bell) reception.
FOOD & DRINK -- Mostly DoorDash friendly; staff were consistent in notifying & sending deliveries up. The interrupts are a bit inconvenient & they should switch to their text concierge system for this IMO.
I can't recommend the room service menu for those with multiple/singular food allergies. It's a very low-effort menu which was disappointing.
In-room coffee bar & mini-bar have a wide variety of snacks, carbonated beverages & spirits.
VERDICT
The pros heavily outweighed the cons & I would definitely stay here again. Love the vibe from this one so much!
Highly recommended.
4/5 ⭐️
Restaurants I enjoyed in the area:
Burrito Boyz, Tondou Ramen, Starving Artist, Koh Samui Thai kitchen, FUEL (+Canary)
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